FAQ
A : After deciding the product(s), quantity, size(s) & shipping method, simply click the “Buy Now” Button that can be found under the title of each product then proceed to Check Out. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Check Out.
Q : WHAT ARE YOUR PAYMENT METHODS?
A : We accept PayPal and master/credit cards as payment methods in our website due to the high level of security they provide, if you want to create a PayPal account, you can quickly create one from here and link it to your credit card to start pay in total security.
Q : HOW DO I CHECK THE STATUS OF MY ORDER?
A : Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order in your email address. You may also visit any tracking website at any time and copy/paste your tracking number to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q : DO YOU SHIP INTERNATIONALLY?
A : Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q : HOW LONG DOES SHIPPING TAKE?
A : Normally, it takes 7 to 12 business days. Please allow an additional 1-3 days to process and dispatch your order.
Q : IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A : Absolutely! We use SSL security to ensure all your personal information is encrypted. We accept PayPal as the only payment method due to the high security it provides during the whole checkout process.
Q : I ORDERED MULTIPLE ITEMS. WHY DID I ONLY RECEIVE ONE?
A : We ship our products from different warehouses in USA and other countries, so when you order multiple items at a time they will be probably shipped separately. You may receive one item before the next. So don't panic if you don't receive all your items in the same time.
Q : I PLACED AN ORDER BUT I HAVEN'T RECEIVED A CONFIRMATION EMAIL. WHAT'S GOING ON?
A : Please check your SPAM folder to see if your confirmation email was sent there, if not please feel free to contact us.
Q : I MESSED UP MY SHIPPING ADDRESS AND/OR SHIRT SIZE! CAN I CHANGE IT?
A : If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises. If your order has already been shipped, we'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
Q: I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?
A : You will get a tracking number in your email address once your order has been shipped, please verify your Email spam folder to make sure your receive your tracking number, you can contact us if you didn't find it.
Q : DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT(S)?
A : Absolutely! We offer full refunds minus a 5% restocking fees on your order if you wish to cancel within 24 hours (if it is not shipped yet). If there’s something wrong with your order (wrong product, defective product, etc.), we ask that you provide us with a picture within 30 days of delivery and we’ll be happy to issue a refund or replacement.
If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.