Refund & return policy
Below is an overview of our refund and return policy tailored to ensure your satisfaction and convenience throughout your shopping journey with us at Vexaly. For any further inquiries, don't hesitate to contact us.
Return and exchange policy
At Vexaly, we provide a straightforward return and exchange policy. You have up to 30 days from receiving your order to return or exchange items. To qualify for a return or exchange, items must remain in their original packaging, and should also be unused or lightly used.
If you need to start a return or exchange or encounter any issues doing that within the 30-day window, please reach out to us mentioning your order number for a seamless process. A full refund will be issued to the original payment method, excluding original shipping charges. Additionally, the return shipping cost will be subtracted from the refunded amount.
Return Labels
Vexaly does not provide return labels. Customers are accountable for returning the product unless it's incorrect, damaged by the carrier, or defective. In such instances, Vexaly will provide a downloadable label for return.
Refund procedure
Once we confirm receiving the returned item, we'll promptly process your refund. Please note that it takes a few business days for credit card refunds to reflect on your statement.
Receiving an incorrect or unsatisfactory item
In the unlikely event of receiving the wrong item or if you're unsatisfied with your purchase, please contact us immediately. We're dedicated to ensuring you receive the right item and are completely satisfied with your purchase.
Satisfaction guarantee
Your satisfaction remains our utmost priority. If you're not entirely pleased with your purchase for any reason, please reach out to us within 30 days of receipt. We are here to assist you at every stage of returning the product and provide you with all needed instructions.
If you receive a faulty product, kindly contact us before returning your order. This allows us to offer you the best support and expedite the return process, ensuring a satisfactory resolution.
Return and exchange policy
At Vexaly, we provide a straightforward return and exchange policy. You have up to 30 days from receiving your order to return or exchange items. To qualify for a return or exchange, items must remain in their original packaging, and should also be unused or lightly used.
If you need to start a return or exchange or encounter any issues doing that within the 30-day window, please reach out to us mentioning your order number for a seamless process. A full refund will be issued to the original payment method, excluding original shipping charges. Additionally, the return shipping cost will be subtracted from the refunded amount.
Return Labels
Vexaly does not provide return labels. Customers are accountable for returning the product unless it's incorrect, damaged by the carrier, or defective. In such instances, Vexaly will provide a downloadable label for return.
Refund procedure
Once we confirm receiving the returned item, we'll promptly process your refund. Please note that it takes a few business days for credit card refunds to reflect on your statement.
Receiving an incorrect or unsatisfactory item
In the unlikely event of receiving the wrong item or if you're unsatisfied with your purchase, please contact us immediately. We're dedicated to ensuring you receive the right item and are completely satisfied with your purchase.
Satisfaction guarantee
Your satisfaction remains our utmost priority. If you're not entirely pleased with your purchase for any reason, please reach out to us within 30 days of receipt. We are here to assist you at every stage of returning the product and provide you with all needed instructions.
If you receive a faulty product, kindly contact us before returning your order. This allows us to offer you the best support and expedite the return process, ensuring a satisfactory resolution.